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http://gopro.com/help
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http://gopro.com/apps
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http://gopro.com/apps http://gopro.com/help 87 MY GOPRO WON’T POWER ON Make sure your GoPro is charged. See Charging (page 10). If charging the battery didn’t work, try restarting your camera. See Restarting Your GoPro (page 73). MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON See Restarting Your GoPro (page 73). PLAYBACK ON MY COMPUTER IS CHOPPY Choppy playback is usually not a problem with the fle. If your footage skips, one of these issues is probably the cause: • The computer doesn’t work with HEVC fles. Try downloading the latest version of the Quik desktop app for free at gopro.com/apps. • Your computer doesn’t meet the minimum requirements of the software you’re using for playback. I FORGOT MY CAMERA’S USERNAME OR PASSWORD Swipe down to access the Dashboard, then tap Preferences > Connections > Camera Info. I DON’T KNOW WHAT SOFTWARE VERSION I HAVE Swipe down to access the Dashboard, then tap Preferences > About > Camera Info. I CAN’T FIND MY CAMERA’S SERIAL NUMBER The serial number is stamped inside the battery compartment of your camera. You can also fnd it by swiping down to access the Dashboard, then tapping Preferences > About > Camera Info. For more answers to commonly asked questions, see gopro.com/help. Troubleshooting